Contact information
CONTACT INFORMATION
HANGUKVERSE (Product by Lumantara Pvt Ltd)
Last Updated: February 10, 2026 | Version: 1.0
1. Get in Touch
We're here to help! If you have any questions about your order, products, or our policies, feel free to reach out to us.
2. Customer Support
Email: fans@hangukverse.com We aim to respond to all queries within 24-48 hours (Monday to Saturday, excluding public holidays).
3. What to Include in Your Email
To help us assist you faster, please include:
- Your full name
- Order number (if applicable)
- A clear description of your query or concern
- Relevant screenshots or photos (if applicable)
4. Specific Requests
For faster processing, please mention the relevant subject line in your email:
- Order Issues: "Order Query - [Your Order Number]"
- Refund Requests: "Refund Request - [Your Order Number]"
- Shipping Queries: "Shipping Query - [Your Order Number]"
- Privacy/Data Requests: "Privacy Request"
- Complaints: "Complaint - [Brief Description]"
- Grievance (under IT Act/DPDP Act): "Grievance"
- Account Deletion: "Account Deletion Request"
5. Grievance Officer
In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023:
Grievance Officer: LUMANTARA PVT LTD Email: fans@hangukverse.com Registered Address: H NO-7547 JAYHIND NAGAR, GALLI NO-2 KABNOOR, Jawaharnagar Ichalkaranji, Hatkanangle, Kolhapur- 416115, Maharashtra, India
6. Complaint Escalation
If you are not satisfied with our response:
- Reply to the original email with "Review Request" in the subject line
- A senior team member will review your case within 10 business days
If you remain unsatisfied, you may:
- Contact the National Consumer Helpline: 1800-11-4000
- File a complaint with the Consumer Forum
- Visit the National Consumer Helpline website: https://consumerhelpline.gov.in
7. Business Address
LUMANTARA PVT LTD H NO-7547 JAYHIND NAGAR, GALLI NO-2 KABNOOR Jawaharnagar Ichalkaranji, Hatkanangle Kolhapur - 416115, Maharashtra, India
8. Website