Refund policy

RETURN AND REFUND POLICY

HANGUKVERSE (Product by Lumantara Pvt Ltd)

Last Updated: February 10, 2026 | Version: 1.0

1. Nature of Our Service

HANGUKVERSE operates with a print-on-demand (POD) model through our fulfillment partner Printrove. This means:

  • Products are manufactured specifically for you after you place your order
  • Items are custom-made and personalized to your specifications
  • Production begins immediately upon order confirmation
  • We do not hold inventory or produce items in advance

Due to the custom nature of our products, all sales are final. We do not accept returns or exchanges once an order has been placed.

2. No Returns Policy

We do not accept returns for any reason, including:

  • Change of mind or buyer's remorse
  • Ordered the wrong size, color, or design (customer error)
  • You no longer want the item
  • You found a better price elsewhere
  • You don't like how the item looks or fits
  • Style or comfort preferences
  • Slight color differences due to screen display variations
  • Minor size variations within industry standards (±1-2cm)
  • Small design placement differences inherent to the printing process

Once an order is placed and production has begun, it cannot be returned, exchanged, or cancelled.

3. When Refunds ARE Available

Although we do not accept returns, we will provide a full refund or free replacement in the following circumstances:

3.1 Defective or Damaged Products:

  • Item arrives damaged, defective, or unusable
  • Manufacturing defects (misprints, incorrect colors, poor quality)
  • Damage during shipping

3.2 Incorrect Items:

  • Wrong product delivered
  • Wrong size, color, or design from what you ordered
  • Missing items from your order

3.3 Non-Delivery:

  • Item not received within the promised timeframe (after reasonable shipping delays)
  • Lost or undeliverable packages (subject to investigation)

3.4 Our Error:

  • We made a mistake in processing your order
  • Printing error or quality issue on our end
  • Order duplicated due to technical error

3.5 Unauthorized Transactions:

  • Fraudulent or unauthorized charges to your account

4. How to Claim a Refund

Step 1 - Contact Us: Email fans@hangukverse.com within 7 days of delivery (or expected delivery date for non-delivery) with:

  • Order number and date
  • Clear description of the issue
  • Photos showing defect, damage, or incorrect item (minimum 2 photos)
  • Your preferred resolution (refund or replacement)

Step 2 - Review: We will review your request within 3-5 business days and may request additional information or photos.

Step 3 - Approval/Denial: You will receive our decision via email. If approved:

  • Replacement: We will produce and ship a replacement at no cost to you
  • Refund: We will process a full refund to your original payment method

5. Refund Processing Timeline

Once approved:

  • Refund Authorization: Within 5 business days of claim approval
  • Refund Processing: Within 5-10 business days after authorization
  • Credit to Your Account: 3-10 business days (depends on your bank/UPI/card issuer)

6. Partial Refunds

We may offer partial refunds when:

  • Only part of a multi-item order is defective
  • Item has minor defects but is still usable (with your agreement)
  • A compromise solution is mutually acceptable

7. Order Cancellations

Before Production Starts (within 24-48 hours): You may cancel for a full refund by contacting fans@hangukverse.com immediately. We will attempt to stop production, but cannot guarantee cancellation once manufacturing begins.

After Production Starts: Orders cannot be cancelled or refunded (except for defects, errors, or non-delivery as described in Section 3).

8. Chargebacks and Payment Disputes

If you initiate a chargeback or payment dispute:

  • We will provide evidence of order fulfillment to your payment provider
  • Your account may be suspended pending investigation
  • Fraudulent chargebacks may result in account termination

Please contact us first before disputing charges — most issues can be resolved more quickly through our refund process.

9. Consumer Rights

This policy complies with the Consumer Protection Act, 2019 and RBI guidelines. Nothing in this policy limits your statutory consumer rights under Indian law.

10. Contact Us

For any refund-related queries: Email: fans@hangukverse.com Please include your order number in all communications.

LUMANTARA PVT LTD H NO-7547 JAYHIND NAGAR, GALLI NO-2 KABNOOR, Ichalkaranji, Hatkanangle, Kolhapur- 416115, Maharashtra, India Email: fans@hangukverse.com | Website: https://lumantara.com